Great work cultures begin with the leadership. Whether they are new supervisors needing to learn the basics of good management practices or seasoned managers and executives who are looking for new ideas and skill sets, these courses offer practical ideas and strategies to easily implement in the workplace.
Emotional Intelligence is the foundation for learning, development and building relationships. This skillset is essential for individual success and the basis for creating a respectful and inclusive workplace culture.
Communicating with clarity and mutual understanding involves using a multitude of dialogue techniques and communication strategies. Participants will leave with many new ideas to add to their communication competencies.
Appreciative Inquiry is an inclusive approach to organizational change and planning that involves all stakeholders. It is opportunity focused and crafted by creating an intentional positive frame for the discussion and a series of generative questions to determine aspirations, strengths, opportunity and desired results.
These courses focus on prevention of sexual harassment, bullying and workplace violence by creating respectful work cultures. Discussion of the laws and policies as well as, the grey areas of what is considered harassing or disrespectful through other perspectives. Strategies to understand others and engage empathy skills to demonstrate respectful workplace behaviors.
Every organization has customers, whether they are internal or external. Understand how to meet and exceed customer expectations, handle difficult situations and communicate clearly and productively.